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HOME > SHIPPING & HANDLING POLICY  
 

Airmail I Smaller Parcel Post
Note: Not trackable. Since this is a form of general mail, deliveries do not receive a tracking number.
While delivery costs are relatively inexpensive and customs passage is easier, the security of the delivery is somewhat lower. Packaging methods are applied that allow for opening according to regulations. Please be aware that Seoul
Selection cannot be held responsible for items ordered that are lost during delivery.
Only applies to packages weighing less than 2 kg. For boxes, no one side can exceed 60 cm in length, and total
dimensions of length, width and height together cannot exceed 90 cm.

Airmail II Parcel Post
Note: Trackable. However, inquiries about delivery status are handled manually rather than by Internet, and items are
thus more difficult to track in comparison with courier services.
Applies to packages more than 2 kg.

Airmail I, Airmail II
7 ~ 20 business days for international delivery after order confirmation.

EMS (Express Mail Service)
Note: Trackable and fast. This is the courier service of the Korean postal service.
An international postal service that brings letters, documents and parcels to their destinations abroad using the fastest and safest means of transportation through a special agreement between the Ministry of Information and Communication and the postal services of other countries. Promptness: 143 countries, including Japan and China, can be reached in 2-4 days. Delivery Inquiries by Internet: EMS deliveries sent to major countries such as Japan, the United Kingdom and
Hong Kong can be tracked and confirmed through a global computer network; delivery status is available upon inquiry.
In case a computer inquiry is not possible, a quick inquiry by fax or post is available for reference upon the user's request.

EMS Premium
Note: Trackable and fast.
With EMS Premium, the Korean postal service handles TNT Express delivery services, providing a similar delivery period to other express services like DHL, FedEx and UPS, with slightly more affordable rates according to region.
1 ~ 3 business days for international delivery after order confirmation.





Exchange Policy

 

Last updated: August 30, 2012

 

 

We understand that from time to time you may wish to exchange a product you have purchased. We have created this exchange policy to enable you to exchange products in appropriate circumstances. If you are not completely satisfied with your purchase, please read the following carefully and contact us.

 

 

Prior to shipping

 

You may exchange products when your order has not yet shipped. You may exchange a product within the same price range of the initial product purchased. In the case when the price of the product you choose to exchange is more than the initial purchased product, additional payment for the difference in cost is required to complete the exchange.

 

After shipping

 

You may exchange products when there was a mistake in the delivery on our side (e.g., wrong item delivered, damaged DVD, etc.) without additional shipping cost. We reserve the right to check if the items are damaged or defective before agreeing to reimbursement and ask for proof of damage or defect.


When the product has already been shipped and you wish to exchange the product, an exchange is considered only if the request is submitted within the specified timeframe depending on the shipping method you have chosen for delivery. For products delivered by Airmail 1, you must request for an exchange within 30 days. For orders shipped via Airmail 2 and EMS, exchange requests must be submitted within 7 days from the date of delivery.

 

 

ORDER CANCELLATIONS

 

If you have placed an order online and wish to cancel it, please contact us(fran@seoulselection.com) before the product is shipped.

 

 

EXCHANGES AND RETURNS PROCEDURE

 

In order to take advantage of your rights under this exchange and returns policy, you must: (a) contact Seoul Selection Bookshop by email (fran@seoulselection.com), phone (+82-2-734-9565), or fax (+82-734-9563) and request for an exchange or refund; (b) return the item with the packing slip included to:

 

            Seoul Selection Bookshop

Korean Publishers Association Building

B1 105-2 Sagan-dong, Jongno-gu

Seoul, Korea 110-190

 

 

EXCLUSIONS

 

The following products may not be exchanged or returned under this policy: (a) items that have been opened; (b) items that have been used; (c) bulk orders (d) items without a packing slip; and (e) items returned after the specific timeframes specified above.

 

 

REFUNDS

 

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and the costs of returning the product to us. In case you wish to receive partial refunds, (a) orders placed via credit card cannot receive a partial refund; but (b) you may receive a partial refund if you used PayPal to complete your order.

 

If your return is shipped or brought to the Bookshop after the timeframe indicated above or without a packing slip, we regret that we cannot issue a refund or send the merchandise back to you.

Shipping charges are non-refundable.

 

Once we receive your return package, your refund will be processed within 5 business days. Please allow an additional 1 to 2 billing cycles for the credit to appear on your billing statement as the processing time varies.

 

 

IMPROPER RETURNS

 

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product): (a) we will not exchange or refund the product; (b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.

 

 

QUESTIONS

 

If you have additional questions about returns and exchanges or other policies, please contact us via:

Email: fran@seoulselection.com

Phone: +82-2-734-9565

Fax: +82-2-734-9563


 


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B1 Korean Publishers Association B/D, 105-2, Sagan-dong, Jongno-gu, Seoul, 110-190, Korea
TEL : 02-734-9565 (in Korea) / 82-2-734-9565 (outside Korea) / FAX : 02-734-9563 / E-mail : hankinseoul@gmail.com
Business Registration Number : 101-81-90070 / Seoul Government Shopping Mall Registration Number : 01-1299
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